TRAINING

Luxinar offers a variety of courses on our sealed carbon dioxide laser sources. Courses are held at our training centre in Hull, UK.

Courses range provide an operational understanding of lasers and their applications. Training is also given on mechanical and electrical integration, as well as the ancillary equipment and services needed to ensure trouble-free operation.

Participants who successfully complete our training course will return with knowledge and skill to effectively operate their laser source. This will result in an increase in operational efficiency and reduced downtime.

Basic training can also be arranged at our regional offices in Asia and Europe.

Contact us now at aftersales.uk@luxinar.com to find out more about the training courses offered.

EXCHANGE, REPAIR & RETURNS

In the unlikely event that you experience problems with your Luxinar laser, we offer the option to exchange or repair the faulty item. 

Service exchange means that an item is ordered from the price list on the basis of safe return of your faulty unit.  You will receive a fast response, and downtime is minimised.

Under the service repair option, the item is returned to us for analysis and subsequent repair.  A repair quotation can be provided on request.  Downtime may be up to several weeks, depending on the fault, but a cost-effective repair is provided. 

WARRANTY

All repair & exchange modules come with a 12-month parts only warranty. If a part needs to be replaced within the warranty period, the replacement part warranty period is 12 months or to the end of the original warranty period, whichever is the greater.

SPARE PARTS

Luxinar operates a service parts organisation that stocks spare parts for laser sources. This allows us to offer a rapid turnaround for sources requiring refurbishment or upgrading. Contact our parts department, parts.uk@luxinar.com with your enquiry. Our team will help you to quickly identify the correct spare part for your laser source.

Our Locations

Engineer working in applications lab

Luxinar

Applications laboratories

Could a laser be used to improve your manufacturing process? We can help you to find out by testing samples of your material or product in one of our applications labs. Our applications lab facilities are open to both new and existing customers and OEMs. Our laboratories are well equipped to carry out a range of processes including cutting, marking, engraving, drilling, ablation and more. We offer rapid sample turnaround times, detailed application reports, and complimentary advice from our experienced applications engineers. Whatever your process, we can help you to determine the best laser for your application; contact us to find out more.

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