Troubleshooting – MULTISCAN® HE & VS

Luxinar diagnostics tool
A user displays Luxinar diagnostics tool on laptop and mobile phone.

Despite our best efforts, regretfully, nothing is 100% perfect, 100% of the time. Should your laser source have an issue, we have created a troubleshooting guide to help you pinpoint the issue. To request the guide, or for further questions, please contact our Aftersales team who can advise you further.

Initial checks

AC supply is present and correct 

DC supply voltage is correct even under full load

Interface connections are correct

DC / capacitor connections are correct

Water flow is adequate

Water temperature is within specification

Controller / laser configuration is as expecte

User interface board LED system status indicators (LED 16 to 24: MULTISCAN® HE only)

Table showing user interface board LED system status indicators - MULTISCAN HE & VS
User interface board LED system status indicators – MULTISCAN® HE & VS

RF power supply LED status indicators

Table showing RF power supply LED status indicators - MULTISCAN HE & VS
RF power supply LED status indicators – MULTISCAN® HE & VS

Troubleshooting guide

Luxinar head office building

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